TheTooktook.com built the TOOKTOOK app as a e - rikshaw booking app mainly concerning rural and sub-urban areas . This SERVICE is provided by TheTooktook.com at minimal cost and is intended for use as it is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at THETOOKTOOK.COM unless otherwise defined in this Privacy Policy.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to, THETOOKTOOK is a rideshare platform facilitating peer to peer ridesharing by means of connecting passengers who are in need of rides from drivers with available e-rikshaw ,auto rikshaw etc, to get from point A to point B with the press of a button. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third-party service providers used by the app
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
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Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
1. Data provided by users. This includes:
User profile information: We collect data when users create or update their Tooktook accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, address, profile picture, payment or driver’s license and other government issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings to provide services using Tooktook apps.
Background check information (drivers and delivery persons): This includes information submitted during the driver/delivery person application process, such as driver history, license status, known aliases, prior addresses, and right to work. This information may be collected by an authorized vendor on Tooktook’s behalf.
Identity verification photos: This includes photos of users (such as, selfies) and/or their government issued identifications (such as, driver’s license or passports). Such photos may be used to verify a user’s identity. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.
Demographic data: We may collect demographic data about users, such as birth date/age, gender or occupation, when required for certain Tooktook services or programs, such as alcohol deliveries or safety features that allow women users to set a preference to provide or receive services to/from other women (“Women Rider Preference”).
We may also infer demographic data from other data collected from users. For example, we may infer a user’s gender based on their first name to enable safety features, such as the Women Rider Preference, or to display personalized ads for third party products or services. See the section titled “How we use personal data” below for more information.
We may also collect demographic data through user surveys.
2. Data created during use of our services. This includes:
Location data (driver and delivery person): We collect precise or approximate location data from drivers’ and delivery persons’ mobile devices when the Tooktook app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
Location data (riders and order recipients). We collect precise or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings.
Tooktook collects such data from the time a ride or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how riders and order recipients can enable precise location data collection.
Riders and order recipients may use the Tooktook apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the Tooktook apps. For example, a rider who has not enabled precise location data will have to manually enter their pickup address.
In addition, precise location data collected from a driver’s device during a trip is linked to the rider’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance, and litigation.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop off addresses, distance traveled and items ordered); and payment transaction information. We also associate a user’s name with that of anyone who uses their promotion code.
Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Communications data: We collect data regarding phone, text or in-app communications between users that are enabled through Tooktook’s apps. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded.
3. Data from other sources. These include:
users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.
Tooktook account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts.
users or others providing information in connection with claims or disputes.
partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company).
publicly available sources.
In addition to the above, the following information is also captured by the application for supporting the Customer and Drivers needs:
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analysing how our Service is used.
We want to inform users of this Service that these third parties have access to their personal information(mobile number ,etc) . The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through through email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id .
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
Please read this Policy before using the TOOK APP or submitting any personal information to TOOK. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms and Conditions based on the user of the TOOK application. By using the TOOK application and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the TOOK application. If you have questions about this Privacy Policy, please contact us through email address provided on our website and/or Mobile Application.
This policy is effective as of 2022-12-12
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at Thetook2022@gmail.com.